IT Operations Manual / Systems-Handbook will help you
- that no important item is forgotten and
- a common handbook structure is used throughout all systems. This will support easy cross-system troubleshooting and documentation.
The resulting
Operating Manual / Systems-Handbook is an important deliverable of the overall IT system for
- compliance with documentation-requirements for systems and processes required by internal QA-department or internal auditing department or external auditors or other organizations and laws
and it is
an essential source of information to support - daily operations by clearly description of all active and proactive tasks to keep the system running and prevent unplanned outages and by providing all information required
- special operations e.g. outage planning and all special tasks from shut-down to startup
- troubleshooting by ensuring that all required information is immediately available. Especially in case of problems this document should contain all information required by internal staff or especially by external experts to analyse the problem
- all other active and proactive tasks (e.g. Hardware / Software / License upgrades / extensions to cover increasing usage) required to keep the system running within the expected performance limits and prevent unplanned outages (e.g. because of an expired license key or exceeding the license limit)
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